TERMS AND CONDITIONS
How long does it take to receive my order?
In stock orders generally ship within two business days. Production time on custom or out of stock items is generally 2 to 3 weeks from order date.
How do you ship the orders?
Orders ship Fed-Ex or USPS Priority Mail. We are only authorized to ship to the actual address on the credit/debit card by your bank or credit card company as part of their policy to protect you from fraud. If you want us to ship to another address not on your card, you will need to notify them of the address. We will then be able to get permission from your bank which can take a few days.
What is your return policy?
Mark Edwards Jewelry expects you to be fully satisfied with your unique fine jewelry piece. If you do not feel that we have done our best to exceed your expectations, you may return it in mint condition within 30 days of receipt. We will be happy to refund the purchase price less any shipping and handling charges. Note: All returns need to be shipped registered insured with a return receipt. We are not responsible for jewelry returns lost in the mail.
What is the warranty on my jewelry?
We back our high quality jewelry workmanship with a one year no charge warranty. Just send it back to us and we will repair and return it to you. If the fine jewelry is not repairable at any time, we will be happy to remake it for a fee of $50.00 plus shipping and handling and give you another full year warranty after the original piece is returned. Jewelry that is older than one year can be repaired for a flat fee of $25.00 but will not be entitled to a warranty. Note: any work done outside of the Mark Edwards facility will void the warranty.
How do I get my finger sized?
Our jewelry is made custom for you so it is very important to have the correct size. If you do not know your ring size, we highly suggest you go to a jeweler for accurate sizing. We do back our jewelry and can adjust the size for the first 30 days at no charge. If you do not see your size in the size area, call (800)-859-4709.
What if I need my ring re-sized?
We will be happy to re-size your ring for the first 30 days at no charge. After that, we will re-size your ring to the correct size for $25.00 charge plus shipping. If the new size is larger than our quality standards allow, we will remake the ring for $50.00 plus shipping. This can be done after we receive the original ring.